Frequently Asked Questions
Everything you need to know about your Cinema 1 experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for media and collectibles?
Unopened items in their original packaging can be returned within 30 days of purchase. Please note that opened media such as Blu-rays or vinyl records cannot be returned unless they are defective.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
Are the items sold on Cinema 1 Inc. brand new?
Unless clearly marked as 'Pre-owned' or 'Refurbished' in the product description, all items sold on our website are brand new and factory sealed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.